Last Updated: April 5, 2025
Website: www.moroccoballooning.com

At Morocco Ballooning, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you book an experience with us or interact with our website, social media, or customer service.

By using our services or providing your information, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, email address, phone number, country of residence
• Booking Information: Number of guests (adults/children), preferred date and time, tour package selected
• Payment Data: Transaction details (processed securely through third-party payment gateways — we do not store credit card information)
• Special Requests: Dietary needs, accessibility requirements, medical notes (if shared)
• Communication Records: Emails, messages, or call logs between you and our team
• Website Usage: IP address, browser type, pages visited, and cookies (via Google Analytics and booking forms)

2. How We Use Your Information

We use your personal data for the following purposes:

• ✅ To process and confirm your booking
• ✅ To arrange hotel transfers and guest logistics
• ✅ To communicate with you about your experience (e.g., weather updates, pickup times)
• ✅ To provide customer support and respond to inquiries
• ✅ To improve our services, website, and customer experience
• ✅ To send occasional newsletters or special offers (only if you opt in)
• ✅ To comply with legal and safety obligations

3. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

• Contractual necessity – to fulfill your booking and provide the services you requested
• Legitimate interests – to improve our operations and customer service
• Consent – when you opt in to marketing communications or photo usage

You may withdraw consent at any time by contacting us.

4. How We Protect Your Data

We take data security seriously. Measures we use include:

• 🔒 Secure SSL encryption on our website
• 🔐 Restricted access to customer data (only authorized staff)
• 💳 Payment processing via trusted third-party gateways (e.g., Stripe, PayPal) — we do not store credit card details
• 🛡 Regular updates to software and security protocols

While we do our best to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement.

5. Who We Share Your Information With

We do not sell or rent your personal data to third parties. However, we may share information with:

• Local partners (e.g., desert camps, transfer drivers, guides) solely for service delivery
• Payment processors to complete your transaction
• Emergency services if medical or safety assistance is required
• Legal authorities if required by law or to protect our rights

All partners are required to respect the confidentiality of your data.

6. Photography & Media Consent

During your experience, photos or videos may be taken for promotional use (e.g., website, social media). By participating:

• You grant Morocco Ballooning the right to use your image unless you notify us otherwise in writing.
• You may request to have your image removed at any time by emailing us.

7. Data Retention

We retain your personal information only as long as necessary:

• Booking records: up to 1 year for customer service and compliance
• Financial records: up to 3 years for accounting purposes
• Marketing preferences: until you unsubscribe or withdraw consent

After this period, data is securely deleted or anonymized.

8. Your Rights

Depending on your location (especially under GDPR), you have the right to:

• 📄 Access the personal data we hold about you
• ✏️ Request correction of inaccurate information
• 🗑 Request deletion of your data (subject to legal exceptions)
• ⏸ Object to or restrict processing
• 📥 Receive your data in a portable format
• ❌ Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies & Tracking Technologies

Our website uses cookies to:

• Enhance user experience
• Analyze traffic (via Google Analytics)
• Remember your preferences
• Support booking functionality

You can disable cookies in your browser settings, but this may affect website functionality.

We do not allow third-party advertisers on our site.

10. Children’s Privacy

Our experiences are generally suitable for guests aged 6 and above. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have unintentionally collected such data, please contact us immediately.

11. International Data Transfers

Your data may be processed in Morocco or transferred to trusted service providers in other countries (e.g., cloud hosting, email platforms). We ensure such transfers meet adequate data protection standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

📧 Email: contact@moroccoballooning.com
📞 Phone / WhatsApp: +212 XXX XXX XXX
🌐 Website: www.moroccoballooning.com
📍 Address: Marrakech, Morocco

We aim to respond to all privacy-related requests within 7 business days.

Thank you for trusting Morocco Ballooning with your adventure — and your data. We’re honored to be part of your journey through the skies of Morocco. 🌅🎈